Client was dissatisfied with the cost of and methods of educating customers.
Need: Study to Improve Customer Education
Solution: Completed a number of studies to determine better methods for developing customer training systems.
Unisys Corporation/Shared Medical Systems
Client was dissatisfied with the performance of the sales organization.
Need: Study to improve sales performance
Solution: Completed field salesperson and customer interviews to collect information and data. Then a report was constructed with a number of recommendations that would resolve the barriers to progress, and improve sales performance. Recommendations included development of feedback systems, high performance processes, sales tools, etc.
Client had no training for their field service people in troubleshooting and repair of their industrial tool products.
Need: Technical & Safety Program
Solution: Developed a modular, self-paced, interactive training for pneumatic tool technicians. The multimedia program included theory, troubleshooting, repair, disassembly and assembly.
Bell & Howell
Client wanted to reduce time spent training customers in the operation of a mail processing system that collated, inserted, sealed, stamped and stacked outgoing mail.
Need: Customer Education System
Solution: Developed a self paced interactive process for helping customers learn with minimal assistance.