Performance Studies/Other

IBM

Client was dissatisfied with the cost of and methods of educating customers.

Need: Study to Improve Customer Education

Solution: Completed a number of studies to determine better methods for developing customer training systems.

Unisys Corporation/Shared Medical Systems

Client was dissatisfied with the performance of the sales organization.

Need: Study to improve sales performance

Solution: Completed field salesperson and customer interviews to collect information and data. Then a report was constructed with a number of recommendations that would resolve the barriers to progress, and improve sales performance. Recommendations included development of feedback systems, high performance processes, sales tools, etc.

Ingersoll-Rand

Client had no training for their field service people in troubleshooting and repair of their industrial tool products.

Need: Technical & Safety Program

Solution: Developed a modular, self-paced, interactive training for pneumatic tool technicians. The multimedia program included theory, troubleshooting, repair, disassembly and assembly.

Bell & Howell

Client wanted to reduce time spent training customers in the operation of a mail processing system that collated, inserted, sealed, stamped and stacked outgoing mail.

Need: Customer Education System

Solution: Developed a self paced interactive process for helping customers learn with minimal assistance.